Please read this manual before using the device to ensure safe and proper use.
Warning:
situations that could cause injury to yourself or others.
Caution:
situations that could cause damage to your device or other equipment.
Note:
notes, usage tips, or additional information.
Package contents
Check the product box for the following items:
Buttons and functions
If the vibration feature is turned off when you restart the headset, the feature will be turned on automatically.
Charging the battery
Charge the battery before using the headset for the first time or when the headset has been unused for extended periods. Use only Samsung-approved chargers and cables. Unapproved chargers or cables can cause the battery to explode or damage the headset.
If the battery is completely discharged, the headset cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the headset. Open the charging port cover and connect the headset to a charger.
Connecting the charger improperly may cause serious damage to the headset. Any damage caused by misuse is not covered by the warranty.
After fully charging, disconnect the headset from the charger.
Slide the Power switch to turn on or off the headset
Follow all posted warnings and directions from authorized personnel in areas where the use of wireless devices is restricted, such as airplanes and hospitals.
The notification light alerts you to the headset’s status.
About Bluetooth
Bluetooth is a wireless technology standard that uses a 2.4 GHz frequency to connect to various devices over short distances. It can connect and exchange data with other Bluetooth-enabled devices, such as mobile devices, computers, printers, and other digital home appliances, without connecting via cables.
Notices for using Bluetooth
This headset is compatible with Bluetooth-enabled devices.
Connecting additional devices
The headset can connect to up to two Bluetooth-enabled devices at the same time. When you connect the headset to two devices, the last device you connect is recognized as the primary device. The other device is recognized as the secondary device.
Reconnecting the devices
When your headset is disconnected from the device due to the distance between the devices, bring the devices closer together to pair them again. If the connection is lost due to a problem with the connected device, press the Multifunction button on the headset. You can also access the Bluetooth menu on the connected device to pair them again.
Disconnecting the devices
Press and hold the Multifunction button for three seconds. Then, the connection ends and the headset enters Bluetooth pairing mode. You can also end the connection by turning off the headset. When you turn on the headset again and the devices are in range, the headset automatically connects with the most recently paired device.
Wearing the headset
The headset contains magnets in its earbuds. The American Heart Association (US) and the Medicines and Healthcare Products Regulatory Agency (UK) both warn that magnets can affect the operation of implanted pacemakers, cardioverters, defibrillators, insulin pumps, or other electromedical devices (collectively, “Medical Devices”) within the range of 15 cm (6 inches). If you are a user of any of these Medical Devices, DO NOT USE THE HEADSET UNLESS YOU HAVE CONSULTED WITH YOUR PHYSICIAN.
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Do not pull the rubber o-rings excessively. The rings may tear.
Wearing the headset
Insert the earphones into your ears or wear the headset around your neck while the earphones are not connected.
Connecting the earphones
Connect the earphones using the built-in magnets.
The earphones may not connect properly depending on the shape of the provided earbud tips. Ensure that the earphones are correctly connected.
Using the headset
Various features are available when the headset is connected to another device. The following descriptions are based on a Samsung mobile device running Android 5.0. Some features may not be available depending on the connected device.
Answering a call
When a call comes in while you are wearing the headset, the headset will beep and vibrate. Press the Talk button to answer the call.
Rejecting a call
Press and hold the Talk button for one second.
Adjusting the volume
Press the Volume button.
Switching sound output
Use the connected device’s call features to switch call audio between the headset and the device.
Ending a call
Press the Talk button.
Control media playback, such as music and videos, using the Multifunction button.
Playing and pausing a multimedia file
Press the Multifunction button. The most recently-played music file will play automatically in the default music app installed on the connected device. During playback, press the Multifunction button to pause playback. To resume playback, press the Multifunction button again.
When two connected devices are simultaneously playing multimedia files, the headset will stream from the device that started playing a file first. When you pause the currently playing file, the file playing on the other device will play automatically.
Skipping to the next multimedia file
Press the Multifunction button twice or press and hold the Volume (-) button to skip to the next file during playback.
Skipping to the previous multimedia file
Press and hold the Volume (+) button to skip to the previous file during playback.
Adjusting the volume
Press the Volume button.
Launching S Voice
Press and hold the Multifunction button for one second. The S Voice app will launch on the connected device. This feature is available only with Samsung mobile devices supporting the S Voice app.
Using Samsung Level
On the connected device, download the Samsung Level app from the Google Play Store or Galaxy Apps. With the app, you can check the remaining battery power and adjust the volume. You can also set the headset to notify you via voice notification or vibrate when you have notifications on the connected device.
For more information, refer to the app’s help menu. The Samsung Level app is compatible with Samsung mobile devices running Android operating system 4.2.2 or later. Depending on your device’s specifications, some features may not work on your headset.
Before contacting a Samsung Service Centre, please attempt the following solutions.
Your headset does not turn on
When the battery is completely discharged, your headset will not turn on. Charge the battery completely before turning on the headset.
The battery does not charge properly (For Samsung-approved chargers)
Another Bluetooth device cannot locate your headset
Your headset is not connected to another device
Bluetooth connection is often disconnected
You cannot hear others speaking
The sound echoes during a call
Adjust the volume by pressing the Volume button or move to another area.
Others cannot hear you speaking on a call
Audio quality is poor
The headset works differently as described in the manual
The battery depletes faster than when first purchased
Copyright
Copyright © 2015 Samsung Electronics This manual is protected under international copyright laws. No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics.
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The battery life typically ranges from 10 to 11 hours of continuous playback, depending on usage.
While the Level U EO-BG920 is not fully waterproof, it does have a nano-coating that provides some protection against sweat and light moisture. However, it’s not recommended for use during intense workouts or in heavy rain.
Yes, these earphones support multi-device connectivity, allowing you to pair them with two devices simultaneously and switch between them easily.
Yes, Samsung offers the “Samsung Level” app, which allows users to customize settings, manage paired devices, and access additional features such as sound effects and equalizer presets.
The Bluetooth range is typically around 33 feet (10 meters), but this can vary depending on environmental factors such as obstacles and interference.
Yes, the Level U EO-BG920 comes with multiple sets of ear tips in different sizes to ensure a comfortable and secure fit for various ear shapes.
Yes, these earphones feature a built-in microphone with noise-canceling technology for clear voice calls.
Warranty policies may vary depending on the region and retailer, but Samsung typically offers a limited warranty for its products. It’s advisable to check the warranty terms at the time of purchase.
Yes, you can use the Level U EO-BG920 while they are charging. This feature allows for continuous playback even when the battery is low, as long as the earphones are connected to a power source via the included USB cable.
Yes, the Level U EO-BG920 earphones provide passive noise isolation, which helps reduce ambient noise for an enhanced listening experience. The snug fit of the ear tips helps block out external sounds, allowing you to focus on your music or calls.
